Supporter FAQ & Support

General help with our resourcepacks, our website, or Minecraft - including mods.
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Post 13 Oct 2022, 20:17

It sounds like you bought Supporter expecting to get the pack on Bedrock. Sadly that doesn't happen, we have no way of interacting with Bedrock in that way.

As for the issue with the blank screen I'm not sure why that would happen. I'd expect a link with that sort of prefix would open in the client?
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Post 13 Oct 2022, 21:24

HanFox wrote:
13 Oct 2022, 20:17
As for the issue with the blank screen I'm not sure why that would happen. I'd expect a link with that sort of prefix would open in the client?
I tested it out of boredom, it does open in Minecraft bedrock(on Windows 10), but is indeed just a black screen. Maybe it doesn't like loading the store on a fresh boot or something, who knows.
Makes Sphax patches occassionally.
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Post 28 Oct 2022, 11:41

Hi,
I bought supporter a week ago, but I cant download the supporter content.
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Post 28 Oct 2022, 11:42

You don't appear to have Supporter on your account.

If you're sure you bought it please send me a screenshot of your PaymentWall receipt via Private Message.
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Post 31 Oct 2022, 12:20

I bought the supporter but haven't registered. I have registered now but don't have supporter anymore. I have confirmation email of the order. Any tipps?
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Post 31 Oct 2022, 12:26

You can't buy Supporter without selecting a valid account. The Supporter form clearly states you make sure you have an account before doing so, so you've likely bought it for some other random account.

In order to resolve the issue please send me a screenshot of your PaymentWall receipt via Private Message, so I can look at attaching Supporter to the correct account.
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Post 20 Nov 2022, 09:09

Hello,
ich buyed and then registered my account, but i typed in a username thats already exists and then created this account with my email i used for the buy, i have the buying references and so on if you need,

Kind Regards, Tom
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Post 20 Nov 2022, 09:34

In order to resolve the issue please send me a screenshot of your PaymentWall receipt via Private Message, so I can look at attaching Supporter to the correct account.
Profile pic by TsaoShin: https://www.deviantart.com/tsaoshin
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