Supporter FAQ & Support

General help with our resourcepacks, our website, or Minecraft - including mods.
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Post 05 Feb 2024, 17:29

I bought the 1-year supporter package. When I finished the purchase, PayPal showed me ''return to the page''. Then I wanted to download the texture pack, but I kept being redirected to the PaymentWall page, even though I had already paid for it. Download says Supporter only, but I have already completed the purchase.
If you like our work please consider becoming a Supporter and get an ad-free experience.
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Post 05 Feb 2024, 17:53

I have the same Issue..
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Post 05 Feb 2024, 17:59

There was a minor issue, but it's now resolved and any pending Supporter purchases should be processing very soon (if not already done).

Sorry for the inconvenience.
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Post 09 Feb 2024, 15:37

how long does it take to get Supporter Status. Bought it with Paypal and Im still not a Supporter
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Post 09 Feb 2024, 17:52

blue13 wrote:
09 Feb 2024, 15:37
how long does it take to get Supporter Status. Bought it with Paypal and Im still not a Supporter
It's usually more or less instant, unless PayPal delayed the payment processing.

If you have received your PaymentWall receipt please send me a screenshot in a Private Message so I can take a look at what the issue might be.
Profile pic by TsaoShin: https://www.deviantart.com/tsaoshin
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Post 11 Mar 2024, 05:58

İ try to become a supporter and want to pay with credit card because Paypal is not working on my country , but when i put my info at the payment screen site says payment option not supported and that error keep popin every second after 3 or 4 second it says to many attemps.
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Post 11 Mar 2024, 11:58

cagribakis wrote:
11 Mar 2024, 05:58
İ try to become a supporter and want to pay with credit card because Paypal is not working on my country , but when i put my info at the payment screen site says payment option not supported and that error keep popin every second after 3 or 4 second it says to many attemps.
Sadly there isn't much we can do if your chosen payment method is having issues. The whole point of PaymentWall is they handle all that stuff.

You can try to contact PaymentWall and state the errors you're receiving and hopefully they can offer you a resolution: [email protected]
Profile pic by TsaoShin: https://www.deviantart.com/tsaoshin
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