Registration details are wrong

Archives of Cubik PRO purchase support tickets

Now support is done on Cubik Studio forum: https://cubik.studio
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Post 09 Sep 2016, 15:03

Hey,
After 1+ year of using BDcraft cubik pro, I opened it today and got a "Registration details are wrong" message. Already read this post (http://bdcraft.net/community/cubik-supp ... t5181.html) and I can't seem to solve the issue. I already e-mailed bdcraft but I was also asked to post on the forum for help.

I didn't share my code with anyone, it just randomly stopped working.
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Post 14 Sep 2016, 15:39

Still no answer to my email except a "did you try reentering your details?" reply from Sphax.

Some more details: I get the "registration details are wrong" message only when trying to open the MC18 version (which is the version I've always used). With the standard version, it tells me that I've used Cubik on too many PCs (when in fact I've only used 1)

This might be due to a weird PC crash that happened a few days ago where almost all my PC settings were wiped (OBS, Battle.net, etc)

Please, I'd like this to be fixed ASAP as I have to finish a huge paid-project and these delays are making the process harder. I've tried to use Crayfish's model creator but it has nowhere near the amount of features Cubik has.
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Post 17 Sep 2016, 21:45

I still haven't got an answer after more than 1 week of waiting.
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Post 24 Sep 2016, 12:58

EDIT: I sent another e-mail to [email protected] with more purchase info.
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