PureBDcraft no longer in my bought texture packs

Topics regarding PureBDcraft, the HD cartoony resourcepack for Minecraft Bedrock.
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Post 12 Dec 2019, 03:14

Hello, so awhile back somewhere in August (not sure the exact date) I bought PureBDcraft off of the marketplace using Minecoins, and have loved using it since. Also to mention I bought it on the Nintendo Switch.

Now my problem is that for some odd reason, I don't own the texture pack anymore. I found out while looking at some of my bought texture packs on my texture pack list on win 10 edition. The thing is, is that I still owned it before the bedrock 1.14.0 update. After the update, like I said, it shows that I don't own it anymore and that I have to buy it again with Minecoins.

My question is if there is anything that you can do about it, such as giving me access to the pack for free, or a refund of Minecoins. Thanks.
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Post 12 Dec 2019, 09:26

BDcraft cannot issue any refunds for purchases made via the Minecraft marketplace.

If you want a refund for any reason or you're missing a purchase please see this Mojang Help page for information.
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