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I have a realm that is being played on from both PC and Xbox One. I'm trying to change the resolution to 32 or 64. When I change the resolution for the texture pack for the Realm it does nothing. I've tried to change it from both PC and Xbox. Minecraft support answer was just fantastic on it.
"I'm sorry to hear you are having trouble with your game. Unfortunately, due to a backlog of requests, technical support is limited while we focus on Account and Billing issues.
We encourage you to visit our help center and FAQs here: https://help.minecraft.net/hc/en-us. There are many troubleshooting guides that may be able to solve the issue you have reported. We apologize for any inconvenience this may have caused.
And that was it...