If You Have Troubles with DownloadingEvery time there's a new update we get some people who have issues downloading. That's just the way with technology. It can be the smallest difference between your set up and someone else's that can hinder you. The vast majority of people have no issues.
This post will cover some of the things you can try to get a successful download. Also, if you know of any other ways, or have pinned down any particular technical issues please also post them here.
Please also note that this is just a support thread and every so often will have replies pruned to keep it tidy.
Redirect to "403 - Forbidden", "404 - Page not Found", or the download doesn't startThe downloads generally expect you to have taken a certain path through the website via our Download page. This isn't about tracking, just some downloads pick up certain extra bits of information for their download addresses, and if they're missing the process may fail.
The website also expects to be able to set a cookie (which holds no identifiable information and expires fairly quickly) in order to check the validity of downloads.
After each step in the list try downloading again (this list is not exhaustive):
- Clear your cache
- Disable any ad/cookie blocking plugins/software (this can include AntiVirus or Firewall software - remember to re-enable it again afterwards)
- Try your browser's Private/Incognito mode
- Try another browser
- Try another device: such as a tablet, phone, or another computer
- If all else fails ask a friend to download it for you and send it to you via Skype or a similar program with file transfer capabilities