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Supporter FAQ & Support

Posted: 20 Jul 2018, 16:27 
by HanFox

Supporter FAQ & Support

Thanks for considering Supporter.

The Supporter FAQ is available here.

If you have other questions not covered by the FAQ, or need help with Supporter for another reason, please post in this thread or join us on Discord.

Please note this thread will be periodically pruned to keep it tidy.

Canceling Supporter

Posted: 05 Dec 2023, 18:28
by HydroxBank
How can i cancel my supporter subscription? Or is it a year and then over! I want to know if it is automaticilly extended, that i have to pay again

Re: Canceling Supporter

Posted: 05 Dec 2023, 19:02
by HanFox
Supporter doesn't automatically renew.

It will expire whenever the timer on the Supporter page hits zero.

Re: Feedback on PureBDcraft 1.20

Posted: 08 Dec 2023, 18:48
by XShayeX
Hi,
I've been trying to buy a supporter account for almost a year and when ever i try it tells me the website is down and I'm not able to and they will notify me when it is fixed. Like said before, its been telling me this for a year but i would love to become a supporter again.

Re: Feedback on PureBDcraft 1.20

Posted: 08 Dec 2023, 19:58
by HanFox
XShayeX wrote:
08 Dec 2023, 18:48
Hi,
I've been trying to buy a supporter account for almost a year and when ever i try it tells me the website is down and I'm not able to and they will notify me when it is fixed. Like said before, its been telling me this for a year but i would love to become a supporter again.
Yea, the FasterPay option is a bit weird. That error seems misleading. It just seems to come up when they refuse to process the card. We're looking to change from PaymentWall/FasterPay to probably Stripe.

In the meantime if you can try using PayPal instead. You don't need to sign up, just select "Continue as guest" at the bottom of the PayPal screen.

Re: Supporter FAQ & Support

Posted: 09 Dec 2023, 01:12
by XShayeX
Thank you some much for letting me know

Re: Pack Updates Status (MC1.20)

Posted: 26 Dec 2023, 11:41
by DREADMINECRAFTER
i have been supporter for years. ion main page for 1.20 downlaod.. it says be supporter. log in here. ok. and still i cant even download 1.20. smh ?

Re: Pack Updates Status (MC1.20)

Posted: 26 Dec 2023, 14:52
by HanFox
DREADMINECRAFTER wrote:
26 Dec 2023, 11:41
i have been supporter for years. ion main page for 1.20 downlaod.. it says be supporter. log in here. ok. and still i cant even download 1.20. smh ?
Your Supporter expired on 02-07-2023 18:28:27 UTC.

Supporter

Posted: 29 Dec 2023, 06:19
by DevilsCharm
Hi, i started to play minecraft again and as a child i used purebdcraft so i became a support.
My money is away and im not a supporter help me :(

Re: Supporter

Posted: 29 Dec 2023, 07:27
by HanFox
DevilsCharm wrote:
29 Dec 2023, 06:19
Hi, i started to play minecraft again and as a child i used purebdcraft so i became a support.
My money is away and im not a supporter help me :(
Please send me a screenshot of your PaymentWall receipt in a Private Message so I can take a look.