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Supporter FAQ

Posted: 20 Jul 2018, 16:27 
by HanFox

Supporter FAQ

Thanks for considering Supporter. This thread should cover any questions you should have about the payment process and Supporter in general.
Why am I getting a blank white screen when trying to purchase via PayPal?
For a small amount of users whatever setting that needs to be set for the page to operate correctly doesn't get set.

All you need to do is select another option then reselect your desired option and continue normally.
How long does it take for Supporter to activate after purchase?
For most people it should be instant, however some people may encounter a delay if either the payment handler (PaymentWall) or the chosen payment method invokes a waiting time for fraud checking.

The main delay is usually when PayPal is used and they process it as an eCheque/eCheck.

BDcraft itself never purposefully delays activation.
How will I know Supporter is active?
The selected username will receive a Private Message from "Othala" on the forum and, whilst logged in to the forum account, a countdown will be viewable on the Supporter page.
What if I enter the wrong email address or username when purchasing?
If you enter the wrong email address you just won't receive the receipt. On that occasion you'd have to contact PaymentWall about recovering your receipt.

As for the username, you should be very careful and make 100% sure the name is correct. The form will verify the account exists, but it has no idea who you want to buy it for.
Can I share the account with others?
While you should never really share a paid product with others on the internet (as they could steal it by changing your password/email), sharing your Supporter account is allowed.

You should be aware, however, that we have an automated system that attempts to detect abuse. It's a fairly lenient system, but if it thinks the account is being used by a large number of people your Supporter will be deactivated without warning.
What if I lose access to my account for any reason?
It's really up to you to keep your details safe, and up-to-date, however we will help you regain access.

You will be required to prove you purchased Supporter by providing a screenshot of your receipt, a rough date you purchased Supporter, and the email address you used to purchase it in a Private Message.
How will I know when my Supporter is close to expiring?
2 weeks before expiry the forum account will receive a Private Message.

If you would like to also receive an email at the time then you can set to receive emails on Private Message via the User Control Panel.

Miscellaneous Notifications > Someone sends you a private message > Check the box under "Email" > Submit
What happens if I buy more Supporter for an account?
Once payment is confirmed the extra time will be added on to the current remaining time automatically.

You don't even lose out for leap years as each year of subscriber will get you 365.25 days :)
Wait! There was a Discord feature that was "Coming Soon", why has that been removed?
When we first launched Supporter we expected to get the Discord part up within months, however, due to numerous real life issues and just general other commitments it hasn't materialized. As such it seemed disingenuous to keep displaying it as part of the Supporter package.

We still plan to implement it, but as before we have no ETA.

Once the Discord feature is out all supporters will receive a Private Message on the forum letting them know how to activate it.
I have other questions
We will happily answer any other question. Please post them in this thread or join us on Discord.

Re: Supporter FAQ

Posted: 21 Jul 2018, 13:26
by Romaq
My wife would also like to be a supporter as she using BDCraft on her own separate computer, she just doesn't have a login. She has me do all the "dirty work" for her. Should I twist her arm and make her have a login she won't use, or is there a way to "double donate?"

Re: Supporter FAQ

Posted: 21 Jul 2018, 13:32
by HanFox
A login for her would be easier for her to have the same benefits without needing your details, but you can purchase more Supporter for an account to infinitum if you like.

Re: Supporter FAQ

Posted: 21 Jul 2018, 14:01
by Romaq
Her benefits would still amount to, "Honeydew fetch the resource pack for me. Honeydew install Optifine for me." I got the three year purchase, and we also paid for BDCraft on Marketplace (separately, since that is how that one works). Thank you for a great resource pack! It's like a massage for the eyeballs. :)

Re: Supporter FAQ

Posted: 17 Mar 2019, 00:00
by roberttazreiter

Re: Supporter FAQ

Posted: 29 Apr 2019, 16:02
by enorie
Hi, I'd like to know will the purchase automatically continue annually?
Or is it just for one year?

Re: Supporter FAQ

Posted: 29 Apr 2019, 16:05
by HanFox
enorie wrote:
29 Apr 2019, 16:02
Hi, I'd like to know will the purchase automatically continue annually?
Or is it just for one year?
It's a one time purchase for 1-3 years.

After that you need to renew manually, but you can purchase before the time's up to add more time and you will get a reminder 2 weeks before Supporter expires.