Bedrock Troubleshooting Guide & FAQ

Technical assistance with our resourcepacks, website, or general help with Minecraft - including mods.
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Post 11 Apr 2019, 19:37 

Crashes / Changing Resolution

The game is meant to detect your device's memory limits and pick the correct resolution for your device, but it doesn't always get it right which may lead to the game crashing.

To rectify the issue manually, you'll need to follow these simple steps:
  1. Open the game
  2. Navigate to Global Resources in your Options
  3. Hit the Plus icon to move the BDcraft pack to the active section
  4. Hit the Wrench icon
  5. Move the slider down to a lower number
  6. Accept the settings and let the pack load

Refunds / Missing Purchases

BDcraft cannot issue any refunds for purchases made via the Minecraft marketplace.

If you want a refund for any reason or you're missing a purchase please see this Mojang Help page for information.

Broken / Purple & Black textures on Realms

Generally this happens when a realm you're playing on seems to be forcing out of date resources.

Either you, or someone else, can follow these steps to try and rectify the issue:
  1. Download the world (Realm Settings → Game → Download World)
  2. Apply the resource pack
  3. Upload the world (Realm Settings → Game → Replace World)

Some Textures Aren't Styled

Bedrock releases on a fairly swift cycle sometimes, and getting the pack through the Quality Assurance can take time as well as textures themselves taking time to make.

We update as fast as we can and will generally announce an update via BDcraft's or Sphax's Twitter page.

Device Specific Issues

Nintendo Switch
  • Can't Install Pack -- Error Stating "Not Enough Space"
    • This seems to be a bug effecting some users. Sadly we're unaware of a fix.
      If you experience this issue you should add your voice to the official Mojang bug tracker: https://bugs.mojang.com/browse/MCPE-36670

      The current workaround (as posted in that Bug Report) is:
      [Minecraft] Mega_Spud (Jay Wells) wrote:As a workaround for the issue you are experiencing, you can delete any old worlds, and you can also remove any cached packs by going to Settings>Storage, removing packs that aren't in use. Furthermore, as each profile on Minecraft has a limited amount of space, you can also create a new player profile (with the same account details) which will give you a new space allocation.
  • Can only select 32x
    • For some reason Microsoft/Mojang made a change to try to make the game more stable, which messed with the memory limitations for packs. Hopefully this will be rectified soon.
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