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Bedrock Troubleshooting Guide & FAQ

Posted: 11 Apr 2019, 19:37 
by HanFox

Refunds / Missing Purchases

BDcraft cannot issue any refunds for purchases made via the Minecraft marketplace.

If you want a refund for any reason or you're missing a purchase please see this official Minecraft Help page for information.

Some Textures Aren't Styled

Bedrock releases on a fairly swift cycle sometimes, and getting the pack through the Quality Assurance can take time as well as textures themselves taking time to make.

We update as fast as we can and will generally announce an update via the pack's Twitter page.

Crashes / Changing Resolution

The game is meant to detect your device's memory limits and pick the correct resolution for your device, but it doesn't always get it right which may lead to the game crashing.

To rectify the issue manually, you'll need to follow these simple steps:
  1. Open the game
    1. If you want to set the pack globally open the game's Options and navigate to Global Resources
    2. If you want to set the pack on a specific world (including Downloaded Realms worlds) go to the Worlds Screen, click the Pen icon on the relevant world and find Resource Packs
  2. Find the pack in the My Packs section, select it, and click Activate
  3. Expand the Active section and select the pack
  4. Hit the Cog icon
  5. Move the slider down to a lower number
  6. Accept the settings and let the pack load

Pack states it has an "Update", but clicking the button doesn't work

  1. Open the game's Options
  2. Select "Storage"
  3. Find the pack(s) and delete them from your device
  4. Go back to the Marketplace and re-download the packs

Broken / Purple & Black textures on Realms

Generally this happens when a realm you're playing on seems to be forcing out of date resources.

Either you, or someone else, can follow these steps to try and rectify the issue:
  1. Download the world (Realm Settings → Game → Download World)
  2. Apply the resource pack
  3. Upload the world (Realm Settings → Game → Replace World)

Device Specific Issues

Nintendo Switch
  • Can't Install Pack -- Error Stating "Not Enough Space"
    • This seems to be a bug effecting some users. Sadly we're unaware of a fix.
      If you experience this issue you should add your voice to the official Mojang bug tracker:

      The current workaround (as posted in that Bug Report) is:
      [Minecraft] Mega_Spud (Jay Wells) wrote:As a workaround for the issue you are experiencing, you can delete any old worlds, and you can also remove any cached packs by going to Settings>Storage, removing packs that aren't in use. Furthermore, as each profile on Minecraft has a limited amount of space, you can also create a new player profile (with the same account details) which will give you a new space allocation.