[READ FIRST|Bedrock] Troubleshooting Guide & FAQ

You need some technical assistance with our resourcepacks or website or general help with Minecraft, including mods.
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Post 11 Apr 2019, 19:37 

Crashes

The game is meant to detect your device's memory limits and pick the correct resolution for your device, but it doesn't always get it right which may lead to the game crashing.

To rectify the issue manually, you'll need to follow these simple steps:
  1. Open the game
  2. Navigate to Global Resources in your Options
  3. Hit the Plus icon to move the BDcraft pack to the active section
  4. Hit the Wrench icon
  5. Move the slider down to a lower number
  6. Accept the settings and let the pack load

Refunds / Missing Purchases

BDcraft cannot issue any refunds for purchases made via the Minecraft marketplace.

If you want a refund for any reason or you're missing a purchase you have to contact Xbox Support regardless of the platform (Apple, Android, Windows, etc.) you made the purchase on.

Some Textures Aren't Styled

Bedrock releases on a fairly swift cycle sometimes, and getting the pack through the Quality Assurance can take time as well as textures themselves taking time to make.

We update as fast as we can and will generally announce an update via BDcraft's or Sphax's Twitter page.

Device Specific Issues

All Devices
  • White speckly lines between blocks
    • This could be a general game engine issue, but sometimes the game seems to adjust the textures reducing their quality.
      If you see this issue you can try following the steps in the "Crashes" section above and the lines may go away.
Nintendo Switch
  • Can't Install Pack -- Error Stating "Not Enough Space"
    • This seems to be a bug effecting some users. Sadly we're unaware of a fix.
      If you experience this issue you should add your voice to the official Mojang bug tracker: https://bugs.mojang.com/browse/MCPE-36670
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